I got theFault Battery soft start state error. 2021-06-29 This alert is generated when the following events occur automatic voltage regulator (AVR) relay, bypass relay, main relay, output relay, backfeed relay, phase synchronization, site wiring, EEPROM and analog-to-digital (A/D) converter fault exists. WARNING: A battery bus soft start fault exists. Thanks for contributing an answer to Server Fault! Check the UPS load display. stream There is very high, very low, or distorted input line voltage. Check the utility power supply to the UPS by plugging in a table lamp. (Applicable for 120 V units only. endobj Press **R** to close the session. 05:12 AM. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. Please try again later. Please shut off all connected load, switch off the UPS, pull the power plug of the UPS. Then we started getting the email alerts. Connect and share knowledge within a single location that is structured and easy to search. Enter **0** once again and check if the UPS reports back the standard setting that has been set. Download Integration guide for more information. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. I am not sure off the top of my head what this issue means but I know who to get involved. Sensors / Cameras / Licenses / Accessories. apcupsd slave client keeps loosing and restoring communications with UPS master, After UPS battery replacement (HP R/T 3000). Sorry, we were unable to perform your search at this time. You will be requested to enter a name and a symbol. To learn more, see our tips on writing great answers. (Applicable for 120 V units only. Start Hyperterminal by going to Start, Programs, Accessories, Communications, Hyperterminal. Do EMC test houses typically accept copper foil in EUT? The UPS has been sitting on the shelf with the battery removed for a little over a year. Installation. 0x012F Running latest firmware : Network Management Card AOS v6.6.4 Smart-UPS & Matrix-UPS APP v6.6.4 NMC Serial Number: (hidden) Model: Smart-UPS X 3000 UPS Serial Number: (hidden) Firmware Revision: UPS 02.0 (ID10) If anyone has any idea it'd be much appreciated. ( which are UPS 6.0 or UPS 2.1 depending on whether its ID:23 or ID: 10 ), This reply was originally posted by Angela on APC forums on 6/7/2013. A complete power off/on might reset it. Resolution: To correct this, please ensure the internal battery of the UPS is connected correctly. Turn off the unit using the O button, cut the circuit feeding the unit. There is very high, very low, or distorted input line voltage. Wouldnt keep power to all of my devices till I got a new battery after I bought the unit. <> INFORMATIONAL: A battery bus soft start fault exists cleared. Be sure that the battery connector is securely connected. It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. Model #SMX2200RMHV2U. Enter a **0** and the UPS reports the present value of the battery constant. How to use Multiwfn software (for charge density and ELF analysis)? Resolutions Please use the APC web interface for more detailed information. 65K views 3 years ago Tutorial for troubleshooting the red Replace Battery LED when illuminated on SMT Series APC Smart-UPS systems. This alert is generated when coldstart or warmstart occurs on Network Management Card(NMC) of APC Smart-UPS. Remove all accompanying devices. For more details, please read our Why? Rember this was a fully functional tested and working UPS just seconds before. This alert is generated when the following events occur - lost communication with battery packs, an external battery pack removed, battery not installed properly, internal battery temperature exceeds, battery voltage exceeds, fault exists at the battery temperature sensor and battery bus soft start fault exists on UPS. Why are non-Western countries siding with China in the UN? Also the UPS would be in constant monitoring to stabilize the power output..so the UPS would be "actively working". http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/12638/smart-srt-power-sys-err http://www.apc.com/us/en/support/contact-us/index.jsp. There was a problem adding this item to Cart. You will receive your welcome message soon. None. Turned off the daemon and run self test (first changing BATTDATE in EEPROM). The customer happened to have another battery there to try. You will receive your welcome message soon. Please use a different way to share. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. This topic has been locked by an administrator and is no longer open for commenting. Labels: Smart-UPS & Symmetra LX | RM Reply Previous Topic Next Topic None. The UPS battery is weak due to a recent outage or is near the end of its service life. "No Assembly Required". About the UPS. Posted: When a message that a modem must be installed appears, you can ignore this message. APC's forum quotes "The battery constants give the battery status via their life expectancy. Now, you will be the first to know the updates from Schneider Electric. Does anyone here have external batteries working on their SMX3000RMLV2U? To customize and bent down the mantel cover to make it work. Close Powerchute plus-Server. Your email is invalid I am sorry for any trouble you are having with your UPS. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Installation and Recycling guide included with product. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. Where the issue starts is when we plug the brand new SMX040 cable into the back of our brand new SMX3000RMLV2U UPS unit with the other end of the cable connected to nothing. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. Then, perform a self-test. Obtain answers on your own by trying our digital support tools. Wider attack surface coverage powered by hundreds of integrations and deeper threat visibility powered by thousands of detections. Product Line: APC Back-UPS RS Environment: BR1000G, All Serial Numbers Cause: During normal operation, you may find your UPS not functioning as expected. Check if there is a connection (Type Shift + Y, should return **SM** ). Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) C. Soft-Start Operation: As a standard feature, the UPS shall contain soft-start functionality, capable of limiting the input current from 0-100% of the nominal input over a default 15 second period, when returning to the AC utility source from battery operation. Please check compatibility before purchasing. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 18 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Monday-Friday between 8am 8pm EST. Switch off the UPS once again till you hear a click. It only takes a minute to sign up. Later that evening, the UPS was reporting that the battery had 100% capacity and a runtime of 3 minutes with a very minimal load. After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. Start a Hyperterminal session with the UPS. Plug and Play and Hot Swappable compatible to simplify installation. After sitting on the shelf for a year the battery have degraded as indicatedby the lack ofretuning to fully charged state. To activate the self test it was required to press the power button for at least 6 seconds. You do not have permission to remove this product association. And now the internal battery reads .03v. WARNING: A battery bus soft start fault exists. APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . The insertion of all four made it very difficulty. Posted: Monday-Friday between 8am 8pm EST. Enjoy! UPS. 10:23 PM, This was originally posted on APC forums on 3/31/2016, Receiving a message that the UPS is in a fault state: Batt soft start. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. I plugged in the UPS about 20 hours ago to charge. Beware: pressing the same button for a shorter amount of time would power down the UPS which is most likely not what is intended! This alert is generated when network service and web service are stopped. Staall is using cookies to help you give the best experience we can. As soon as the SMX040 or the SMX039-2 battery cable is attached to the UPS it gives the fault BATT Soft Start. If the problem persists after recharging, replace the battery. SpiceQuest March (2023) -- Of SpiceRex and Shamrocks Private. If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. This alert is generated when data logs are cleared on Network Management Card(NMC) of APC Smart-UPS. Very pleased with how easy it was to replace as well. Can I use a vintage derailleur adapter claw on a modern derailleur, Partner is not responding when their writing is needed in European project application. Cause: During normal operation, you may find your UPS not functioning as expected. We also measure advertising and website traffic to third-party websites. Easily find the nearest APC Reseller or Distributor in your location. You do not have permission to remove this product association. Any Help would be appreciated. UPS does not provide expected backup time. I decided to let the battery charge up to 100% and then try a runtime calibration. As Gary says, bypass means it's running on the AC mains. it might be - not sure what they are going to do but I at least got our Smart UPS escalation lead involved for additional guidance towards a speedy resolution. as in example? INFORMATIONAL: A battery bus soft start fault exists cleared. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. ). Be sure that the power cable is securely connected to the unit and to the utility power supply. If you are using PowerChute Business Edition, stop the Agent *V service. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. If you continue to have trouble with the replacement, please contact APC support at your earliest convenience for troubleshooting. For more than 15 years, UPC has become a trusted manufacturer of high quality UPS replacement battery cartridges. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. Replaced the battery and its brand new again. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. Where do I go from here? Critical Events - UPS: A DC bus overvoltage exists. All of four top covers do not align with APC. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, APC 2200 RM in a continual self-test! Step 2) What is the ambient storage temperature? If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. Once APC Smart-UPS 3000 is configured to deliver events to Netsurion Manager; alerts can be configured into Netsurion. Please try again. Temperature Operating 0 to 40 C (32 to 104 F) Storage-15 to 45 C (5 to 113 F) charge UPS battery every six months Maximum Elevation Operating 3,000 m . Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. endobj Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. The guide is also available on the enclosed CD and the APC Web site And now the internal battery reads .03v. The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). Therefore, the constants must be reset manually in order to correct this situation. Then we started getting the email alerts. same as buying from apc themselves? 1 0 obj I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. This alert is generated when the following events occur minimum temperature, low temperature, high temperature, maximum temperature, minimum humidity, low humidity, high humidity, maximum humidity threshold violation exists for external Environmental Monitor sensor and integrated Environmental Monitor sensor. Step 3) Are UPS internal batteries connected & seated properly? Therefore the problem must be with the UPS and not the batteries. Be sure that all battery connections are secure. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. That process would make more sense to me due to the auto-sensing the SMX's have. Connect with us for help choosing the right product or with troubleshooting and installation. Easily find the nearest APC Reseller or Distributor in your location. But, of course, you'll have to shed the load and restore it after you determine the charging status. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). This alert is generated when the following events occur load KVA alarm threshold violation exists, run time alarm threshold violation exists and number of extended frames increased. Your email is invalid To subscribe to this RSS feed, copy and paste this URL into your RSS reader. 2022-08-19 In the end the update did fix my continuous issue of undervoltage at 115.x volts. You can subscribe to this forum after you log in or create your free account. -------- Serial Number : 5A1340T13259 Date : 07/09/2017 Time : 00:49:58 I am managing a remote office that is getting these alerts on the X3000. Move the UPS to a different outlet on a different circuit. Four top covers do not have permission to remove this product association or is near the end update... The fault BATT soft start fault exists cleared plug and Play and Hot Swappable compatible to simplify installation: correct... I bought the unit till you hear a click is weak due to a circuit. Normally do to clear alarms on the enclosed CD and the APC web interface for than! 1St, APC 2200 RM in a table lamp URL into your RSS reader wouldnt keep power to of... 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