DO NOT USE ITS A CON. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Your experience matters. Scammers. i BOUGHT AND PAID FOR A DAY 2 pcr test. Suggested companies are based on peoples browsing tendencies. Atruchecks sent me someone elses results with full personal details. Verification can help ensure real people write reviews about real companies. Scrambled to book a test at Edinburgh Airport. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. My son and I gave samples for fit-to-fly test. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. We have lost over 400 in flight change fees and testing fees. 2023 Trustpilot A/S. It doesn't cost this much. It is a Fit to Fly certificate based on your result being negative at the time of testing. Join the 1,619 people who've already contributed. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Required on or before day 2 entry to the UK and day via home sample collection. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. Join the 1,633 people who've already contributed. This is an important test used to investigate vitamin D deficiency or excessive supplementation. This company is a fraud. Your experience matters. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. I bought a kit from Atruchecks back June 2021. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Rated 'Excellent' on Trustpilot. Atleast you could use 130 for good cause!! How many stars would you give atruchecks.com? The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . 24/7 trustpilot 5-star help line not taking calls any more. I sent a second email to no avail. Find out how we combat fake reviews. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. Here are 8 tips for writing great reviews. No replies to emails, phone calls unanswered. Here are 8 tips for writing great reviews. I strongly recommend people use other test providers. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. How many stars would you give atruchecks.com? brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Verification can help ensure real people write reviews about real companies. | Read 641-660 Reviews out of 1,541 Another person arrived for testing they booked the day before. Ordered covid tests. Amex dispute raised to try to get my money back. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. How many stars would you give atruchecks.com? We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Could not reach an operator at their call center, emails not answered. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Total conman Atroshi. THIEVES!! I bought a kit from Atruchecks back June 2021. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Horrible company. This is an important test used to investigate vitamin D deficiency or excessive supplementation. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Companies can ask for reviews via automatic invitations. Registered headquarters above a shop in London backstreet. Find out how we combat fake reviews. The number in the website go unanswered or automated response. It helps millions of users across the globe in gathering information regarding their products through their user base. We also offer home or workplace visits by a qualified nurse. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Untrustworthy, unreachable, unresponsive. Blood tests from 29. I had to call the bank and gov.uk to report this company as a scamming. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Health and lifestyle check. | Read 941-960 Reviews out of 1,531 Atruchecks T&C apply found at www.atruchecks.com. Customer service is non existent and the c9mpany cannot be trusted. . I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. I have requested a refund from the credit card company and am booking a same day results service. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. How many stars would you give atruchecks.com? In the end I gave up in frustration. For example, CS00893971. We understand your frustration but we must check all applications before dispatch. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. !Ordered Day 2 and 8 tests. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! We saw no mention of this on the website! However, for our South Ruislip site results are same day before midnight. Absolute SCAMMERS! Companies that find themselves unable to cope with the demand frequently claim government-approved status. My husband and I needed Day 2 tests for our return to the UK. I had to use the NHS testing service instead. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. It goes against our guidelines to offer incentives for reviews. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Despite me messaging them several times. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Note: If an organic review is flagged to us as fake, but the reviewer . This will give your body time to generate antibodies. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. So we cannot get test registered or get money back. Your experience matters. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. No test kit received. How many stars would you give atruchecks.com? How many stars would you give atruchecks.com? RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 561-580 Reviews out of 1,531. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. Firm offers 92 two-swab . This website/portal is designed for one order at a time. !I would not recommend these con artists AT ALL! I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. Accredited for all airlines & destinations. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. In your kit there is an opportunity to record the date/time of the swab. This is an important test that gives you an insight into things you can change to make you happy and healthy. Disturbingly, Trustpilot warns . UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. I spent a total of 106 on the kits. | Read 1,201-1,220 Reviews out of 1,531 I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Please avoid this company. How many stars would you give atruchecks.com? After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Your experience matters. I emailed Atruchecks but am yet to receive a reply. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Lowest cost test is "sold out". Please refer to local government requirements for specific testing requirements. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . This review is factual. Available in clinic or via home sample collection. My Day 2 Test, for which I paid over 50, never arrived. How many stars would you give atruchecks.com? I did not receive my passenger locater number after buying my test and emailed them. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. I'm chasing it but it seem very complicated. Didn't even had an apology and obvious didn't have a refund. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Be aware this company will likely just take your money and not deliver anything. All rights reserved. Seemingly the worst of the worst in a bad industry. Your experience matters. No reply on the emails and call has not been answered after several days it just disconnects. very bad customer service We would advise you to do your day 2 test as soon as it is with you. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Email notification from our medical team when your results are available on your secure personalised dashboard! Any results UK and day via home sample collection requirements for specific requirements! 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