If youve ever had a DHL shipment on hold, you know how frustrating it can be. If not, please contact your shipper or online shop. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. But DHL couldnt deliver it as it is too dangerous to be on the road. Access mail & packages online 24/7. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. It also means that the consignment is ready to be released by Customs. Why is my DHL shipment on hold in Hong Kong? You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. or Select a different location. While this is beneficial to shipping companies, it causes scheduling issues. Most issues will be resolved by DHL, and your package will start traveling again. In addition, there are situations when alterations are made on purpose to save money. After 2-3 days, the status of the package will become normal again. See also What is the main cause of subsidence? Step inside and see how virtual mailboxes are the future of mail. USPS Stolen Package? I cannot say enough about how fantastic this service is. I think l they do this to get additional money fro. Israel. It is frustrating when you see that your DHL package is on hold. Showing our 5 star reviews. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. Next Step Shipment will be processed on the next available cycle to the destination. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. Therefore, you might not be able to contact anyone from the port management, shipping companies, and courier services. Remember that your package may take a new route. Any luck with this? Try it free. First, make sure that you are using proper packaging. Customs Authorities may also put your DHL package on hold due to missing documentation. Why pickup your mail in person, when you can get it on your phone? However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Hong Kong. There are several things that can cause a delay in your shipping. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. in the U.S., even under normal conditions. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. Save my name, email, and website in this browser for the next time I comment. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. Another worst thing that may cause shipment delay is a pandemic. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. You are in Hong Kong, SAR China. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. Does The Post Office Provide Printing And Faxing Services? If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Failure to provide all the necessary documents will hold up your shipment. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. Unfortunately, this is often a problem for all carriers and not just DHL. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. This could be due to many different reasons. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. There is usually not much that the customer can do to help clear other issues. The DHL shipment on hold message indicates that there will be a delay in your package delivery. If there has just been a major storm or other natural disaster, this may explain it. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. swapping courier, passing through customs, etc. ), it can also happen within a country. What do I need to do to release my shipment? You might find this issue dragging on for many working days. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Once your package has been processed, delivery is based on the service selected by the sender of your package. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. Filled and shipped on Oct 17, 18 2013. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. Is DHL shipping to Hong Kong? Does DHL Deliver On Saturday? On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. However, compare that to a delay in customs which could last for a couple of weeks. Contact your receiver to see if the company is open for deliveries. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. You may be able to provide them with the information they need to get your package moving again. Other forms of natural disasters. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. In general, once the shipment has reached our facility, a tracking event will appear. An item can theoretically be placed on hold for an extended period; however, this rarely happens. Ships are stuck waiting offshore until space becomes available in the port. This situation is usually cleared within a day or two, and your package gets back on its way. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. Incomplete documents will almost always hold up your package in customs. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Your total shipment value can be up to 5,000. Welcome! if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. All rights reserved. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. The delivery company itself probably cannot do much either. The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. They've done a beautiful job managing my mail and shipping needs. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. Why is your DHL shipment on hold & what is causing this? for non-commercial purpose. In rare cases, the delay could be caused by incomplete shipping information. However, the cause and length of the delay can vary. Although on hold is usually a result of something happening at a border (e.g. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. In some cases, it may be due to an issue with the package itself. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. The shipper or online shop can start an investigation for lost items. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. You should never see the on hold message if your package has been lost. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. Incorrect or incomplete delivery address and contact details. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. The U.S. Customs can ask for additional requirements too. But most of the time DHL tracking is accurate. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . The logistics company in this case, it is DHL may go the extra mile to locate you. Complete a change of address online and deliver the form to your local post office. Keep in mind that your package may be rerouted. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. You may track and trace shipments through DHLs website. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. SIGN UP OR LOGIN NOW. Perhaps flooding in the area has stopped all traffic for several days. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. An example would be a typhoon in the area of the sender. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. Read all your mail virtually. Unfortunately, theres only one instance where you can participate in the process and get your package moving. There isnt much you can do to prevent something like this from happening. The batteries must be contained within the devices. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Manage shipment as a guest. How Late Does DHL Deliver USA? Your DHL package will be delayed, and you will not receive it as soon as you expected. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. The hold normally isn't longer than 1 week. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? While not very common, route changes can also lead to shipment delays. Read more below. If this happens, then you will see on your DHL tracking information the message that your package is on hold. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. What is the cheapest way to make shelves? Is DHL reliable for international shipping? How long does DHL take to ship from Hong Kong? Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. | 2022 & 2023 Holidays & Events. Remember that this notice may appear around the holidays, as DHL will be closed on those days. Yea not looking good boys both mine are still on hold. Any luck? However, compare that to a delay in customs which could last for a couple of weeks.