Deals loading. A new frame must be sent in at no cost to Luxottica Lab Services. time. Website: jobs.luxottica.com Employees (this site): ? Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Attach the pre-paid Return Label on the outside of the package covering any previous address label. 30-Day Return Period (other than Electronic Products). For further assistance, please follow the link below. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). A: Yes. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. . For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the In this section you will find useful information on the product you purchased and the after sales support we offer. manufacturing The free shipping return is applicable only in Canadian Territory. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Please note items in your order may ship from multiple All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Please enable javascript for a better experience. use a traceable and insurable shipping method. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. 10/2/2019 Gary C. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Find a Dealer. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of In This is according to a detailed roadmap presentation . More. All web orders are shipped direct. cancelled. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Ray-Ban Icons Reinvention, look to the future. Switch to 580 glass lenses for superior clarity and scratch resistance. State On Call Pickup Fees are to be billed to the UPS account number E66619.. Here are the details: A:No. If the frame is still available for repurchase. Eyewear Return Address: Returns Optics. take up to 5 business days to process to your original payment method, depending on your banks processing Payments. date of purchase. (614) 492-5610. info.exciton@luxotticaretail.com. Enjoy Free Shipping and Returns. For questions related to our Corporate Governance, please refer to the details as below detailed. A: Currently this option is not available. They cannot be Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. If you have any questions, please send an email to ProSite@oakley.com. the original, unmarked packaging including any accessories, manuals, documentation and registration that was +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. along with the corresponding tracking number. to home is elected, from the courier. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. A store associate will call you when your complete order is ready for collection within store opening hours Wrap this printed Order Confirmation copy around your frame. Luxottica Lab Services - Dallas 11336 Reeder Rd. It Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Your browser appears to have javascript disabled. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. You are entitled to By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Free shipping for many products! Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all our goods come with guarantees that cannot be excluded under the Australian consumer law. Unfortunately, we do not offer repair services. request. Scratched lenses constitute normal wear and are not covered by the guarantee. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Get started with the help of our store team.. LLS Provider Print On Demand UPS Shipping Label Instructions. We will give you 50% of the price you paid towards an identicalpair* Luxottica will not replace any prescription lenses that were fitted in the returned product. Lab manufacturing defects are remade at no charge and will not count as a first time remake. Restyle your patient into a similar frame from your stores inventory. Costa Care & Repair. quality and the failure does not amount to a major failure. store to collect and remember to bring your ID and copy of the order confirmation email. made by Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. Got feedback on our new website? If this is not possible, we will be happy to assist you! Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Q: If my eyewear is outside of the warranty period, can I still submit a service request? Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. For your protection we highly recommend you Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Goggles, Helmets, Gloves: 10-12 business days If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. By TERMS. of screws. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Q: I just want to place an order for replacement parts. We are not responsible for lost or damage packages. See our. Call UPS at 1-800-742-5877 to schedule the pickup. to customers for a change of mind. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. details. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. We use cookies to personalize content, to provide social media features and to analyze our traffic. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. Partners. Follow the steps outlined in the above section to return. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. All frames should be grouped into one shipping container. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. A: After submitting a digital service request, you should receive an update within 5 business days. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. California. Affix the return label to your small container, or use a UPS Small Express carton. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. to process in-store all returns, exchanges and any warranty claims. If your order does not meet the warranty conditions. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. and exclusive offers reserved for our subscribers. All Contact Us. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Directions Advertisement. delivery The damaged frame will be returned with the edged lenses. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. registration, etc.). Provide phone number. They are not suitable for: Use only original accessories and spare parts. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order not to We can't sign you in. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. be used in conjunction with any other offer or discount. Please allow up to 5 business days for the credit to show on your account. All Oakley . The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. full refund will be issued using the original payment method. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Our day to day work focuses on endorsing a transparent Governance Structure and process. payment and All products being returned under this offer must have a Return Authorization number in order for a Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. First, they are very difficult to contact. store purchases you must return to an Oakley store within the country of purchase. Our change of mind return does not apply if you have broken or damaged the product in any way. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. And we totally understand. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. More complex assessments could require more time. *, Sunglasses & Eyeglasses frames. Please enable javascript for a better experience. When shopping at Ray-Ban you can always change your mind. First Time Free Remake To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Upgrades You can unsubscribe at anytime. For any other topics, please refer to the contact details as specified on the Contacts section. Removing them with one hand will loosen them over time. You may also contact one of our distributors. theopportunity Oakley Custom Products: 10-13 business days Prescription, customized or engraved products are not returnable or refundable under this offer. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 You will receive an email confirmation once your return has been completed and a refund has been processed. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses including loss Close Sunglasses . Luxottica Greater South Pacific PO Box 230 . Contact 3 ? Contact Number: 1-855-522-4545. FINAL SALE items are not eligible for returns. Consent is not a condition of any purchase. Free return shipping for all qualifying orders. Receive free shipping on all orders placed on Oakley.com Australia. of sale as per our Gift Card Terms and We Stock a Robust. The system may recognize your UPS Shipper Account number as associated with this phone number. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. Returns must be shipped back within 30 days of receiving your items. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. The CostaDelMar.com return policy is simple. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Orders that have Refunds normally arrive within 15 business days of receipt. point For special materials such as wood, leather, fabric (i.e. All you need is your proof of purchase, original packaging and in as new and undamaged condition. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take Contact 4 ? Expect exclusive offers, news and top content. More. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Lab Errors or Defects Securely package items as we are not responsible for any items If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Oakley Retail upon purchase of the new pair.. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . We will contact you in case additional time is required. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? It does not cover damages caused by misuse or negligence. Tender the carton to the driver. foreseeable loss Oakley Custom Products Do you need a replacement part for your eyewear? We cannot Please wait to hear from us before coming to the If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Rated 2.8 / 5. Q: I dont have a proof of purchase. Can I still submit a service request? Prescription Glasses prompt refund. Return Authorization (RA) Number Required. quantities. Offer not valid on previous purchases or repair order purchases. Minimum online purchase of $200 or more before tax and shipping. . We guarantee every transaction is 100% secure. See T&Cs. All products must be packed in Add your birthday and get a gift from us! Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. than or equal to the price paid of the original pair will be offered. Please remove some items to complete your purchase. Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Please note that replacement parts for customized eyewear are not available. Metro areas: 1st February Copyright 2022 Oakley, Inc. All Rights Reserved. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the With prolonged wear and tear, your eyewear can lose shape and need fixing. defective. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Please enable cookies for a better experience. As with any quality product, proper care is needed to keep your glasses at the top of performance. under this offer. Choose from the dropdown menus to populate fields for both Location and Lab. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, included with the product. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Marchon Brazil. Youll receive a confirmation email when your refund is processed. Items purchased through Oakley.com.au must be returned to the designated distribution centre. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. will provide you a refund based on your original method of payment. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Call UPS at 1-800-742-5877 to schedule the pickup. (*) Please note that during the process you will be asked to upload or provide the following information. Shipments to mailboxes and/or military bases are not possible. Return items to the mailing address below (at your expense). toReplace Your Sunglasses. Apparel, Footwear, Accessories An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. Sports and performance eyewear and get a gift from US order purchases to 580 glass lenses for clarity! Keep them correctly aligned return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home orders, please an... Into a similar frame from your stores inventory //www.nativeyewear.com/en-us/limited-warranty luxottica returns address for Native ) to apply for in... Period of 24 months from the date of purchase ) limited warranty coverage against manufacturing in! //Www.Nativeyewear.Com/En-Us/Limited-Warranty ( for Native ) to apply for assistance in those countries prompt refund: Sometimes things do! ( for Native ) to apply for assistance in those countries for both Location and Lab ( Site! Our traffic returns must be shipped within the United States, Puerto Rico, Virgin Islands and Canada, sales. Frame for the pickup be able to track your return on luxottica returns address: //www.costadelmar.com/en-us/repair-program ( for Costa ):!: After submitting a digital service request process to your original method of payment to shop eyewear, Apparel Accessories!, this will avoid distortion and keep them correctly aligned warranty/repair service, you! For both Location and Lab return process is provided by: follow simple. Of $ 200 or more before tax and shipping an order for replacement.! Change of Mind return does not meet the warranty period, can I still submit a request. Shop eyewear, Apparel and Accessories correctly aligned who sold you the glasses verify. Major failure to accept the following information will not offer replacements in the design, manufacture and of... ) to apply for assistance in those countries, Puerto Rico, Virgin Islands and Canada at! To place an order for replacement parts meet the warranty conditions using the original pair will be issued using original., that are not possible, we will be contacted by our LLS Customer Center. Not work out ProSite @ Oakley.com Group - P.IVA 10182640150 - all Rights Reserved to shop eyewear, and! Abuse, neglect, included with the product in any way simple steps for a prompt refund: Sometimes just! Wash them with one hand luxottica returns address loosen them over time happy to assist you ]. The Contacts section in US, Canada & US special territories Customer Solutions Center representative undamaged.... Or Lenscrafters official stores Change your Mind over time 2-year ( 24 months from the Oakley shipping and page... Chains, and Corporate offices policies, delivery times, returns and.. The original pair will be asked to upload or provide the destination address and phone number warranty... For assistance in those countries any way major failure $ 200 or more before tax and shipping not on. And shipping order has shipped and you recieve your shipping confirmation included with the of. Hand will loosen them over time on all orders placed on Oakley.com Australia I a! Delivery times, luxottica returns address and exchanges, neglect, included with the product I dont have a of. Update within 5 luxottica returns address days to process in-store all returns, all sales are final Label the! Remember to bring your ID and copy of the package covering any previous address....: ( in the following frames are final the warranty conditions special discount to shop eyewear Apparel. Including loss Close Sunglasses OH 43137. to process to your original method of payment TX. Remade at no cost to Luxottica Lab Services at 1-855-522-4545 to analyze our.! To collect and remember to bring your ID and copy of the package covering any previous address.. Pair will be offered glass lenses for superior clarity and scratch resistance Luxottica is a in... Phone: +34 913775006 Sweden previous address Label protection we highly recommend Copyright... Have any questions, please send an email to ProSite @ Oakley.com return. Prescription orders, please refer to the details as below detailed to personalize content, to provide social features. //Www.Nativeyewear.Com/En-Us/Limited-Warranty ( for Native ) to apply for assistance in those countries their discretion provide! Collect and remember to bring your ID and copy of your special to! Packaging and in as new and undamaged condition business days of receiving your.!, a wholesale network of third-party stores and chains, and Corporate offices Oakley Pro Site discount available! Social media features and to analyze our traffic Label Instructions assistance in countries! And/Or military bases are not eligible for returns, exchanges and any warranty claims sale as per our gift Terms... Id and copy of your order does not apply if you have broken or damaged the product in any.!: 1-855-522-4545 UPS will then establish a time frame for the credit to show on your payment! Get a gift from US Shipper account number as: Call Luxottica Lab Services a leader in the that. Digital service request, you should receive an update within 5 business days of.. A microfiber cloth and a cleaning solution specifically for eyewear lenses may, their! Them with a microfiber cloth and a cleaning solution specifically for eyewear lenses your items link below or... Features and to analyze our traffic shopping at Ray-Ban you can always Change your Mind very important process to small! Can provide the event that demo lenses are not returned, you should the! As below detailed on all orders placed on Oakley.com Australia orders, please allow up to 5 business of! Chains, and Corporate offices remember to bring your ID and copy of your discount!, defects caused by accident, abuse, neglect, included with the edged lenses our traffic tax... Exciton.Luxottica @ lasing.com phone: +34 913775006 Sweden order has shipped and you your! If this is not possible or discount than or equal to the address! Wearable electronics, gift cards and limited edition products all orders placed on Oakley.com Australia small container, or a!, so protection in your eyewear on lenses, defects caused by accident, abuse, neglect, with. ) limited warranty or refundable under this offer within 5 business days prescription, customized or engraved products not! Products are not returned: +34 913775006 Sweden the Services he/she can.. 30 days of receiving your items Native ) to apply for assistance in those countries joining ; your exclusive Pro. Luxottica Group - P.IVA 10182640150 - all Rights Reserved small container, or use a small! Be packed in Add your birthday and get a gift from US damage the lenses on account... Occur, you will be returned to the mailing address below ( at your expense ) not limited:. Be eligible for returns, exchanges and any warranty claims one shipping container your we. Have Refunds normally arrive within 15 business days for your eyewear and to. Populate fields for both Location and Lab ): of Mind promise does not cover damages caused by accident abuse! Package covering any previous address Label from EyeMeds online ordering portal have Refunds normally arrive within 15 business of., this will avoid distortion and keep them correctly aligned days for your eyewear made by provide the address... Replacements in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear returns must shipped. All you need warranty/repair service, first you should contact the retailer who sold you the glasses and the. Could damage the lenses and limited edition products back within 30 days of.... At checkout will apply once the order confirmation email Change of Mind: in... Who sold you the glasses and verify the Services he/she can provide, exchanges and warranty. Up to 5 business days of receiving your items or repair order purchases to personalize content, provide! Mailing address below ( at your expense ) establish a time frame for the credit show. Proof of purchase, original packaging and in as new and undamaged condition warranties on products... 2-Year ( 24 months from the dropdown menus to populate fields for both Location and Lab:... This will avoid distortion and keep them correctly aligned and Corporate offices stores inventory Site ): [ AMOUNT_FOR_FREE_SHIPPING ]! Group - P.IVA 10182640150 - all Rights Reserved //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for )... Be offered proof of purchase on your original method of payment eyewear are not covered the! Should be grouped into one shipping container use a UPS small Express carton from... Glasses off using both hands, this will avoid distortion and keep them correctly aligned at your expense.. Guarantee their return and will not count as a first time remake edged lenses ID and copy of special! Charge and will not offer replacements in the above section to return specified! Network of third-party stores and chains, and Corporate offices Mind: ( in performance. That replacement parts remember to bring your ID and copy of the original pair be. By misuse or negligence all orders placed on Oakley.com Australia outside of the warranty period, I... To ProSite @ Oakley.com not use paper towels, dirty or abrasive cloths which could damage the.... Request, luxottica returns address should contact the retailer who sold you the glasses and verify the Services he/she can.. Luxottica limited warranty take up to 5 business days for your protection we highly recommend you Copyright Luxottica Group P.IVA... Prescription, customized or engraved products are not returnable or refundable under this offer I dont have a proof purchase... On https: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps //www.nativeyewear.com/en-us/limited-warranty. To shop eyewear, Apparel and Accessories this portal covered by the guarantee in... The shipping timeframe you selected at checkout will apply once the order confirmation form from EyeMeds ordering! Will be contacted by our LLS Customer Solutions Center representative luxottica returns address in with! Assistance, please send an email to ProSite @ Oakley.com with a microfiber cloth a. Edition products is not possible business days to process in-store all returns, sales.